Job in Canada
Customer Service Agent Needed In Canada By Vivo Green Corporation
We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Agent. The Customer Service Agent will be responsible for providing exceptional service to our clients, addressing inquiries, resolving issues, and ensuring overall customer satisfaction. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to handle customer interactions with professionalism.
Job details
- Location: Calgary, AB
- Salary: 20.00 hourly / 30 to 40 hours per week
- Terms of employment Permanent employment: Full time Day
- Start date: Starts as soon as possible
- Benefits: Health benefits, Other benefits
- Vacancies 1
- Verified
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
Experience an asset
Responsibilities:
- Customer Interaction:
- Respond to customer inquiries via phone, email, or chat in a prompt and courteous manner.
- Provide information about products, services, and company policies.
- Issue Resolution:
- Investigate and resolve customer complaints, concerns, or issues.
- Escalate complex problems to the appropriate department for further assistance.
- Order Processing:
- Assist customers with placing orders, processing returns, and tracking shipments.
- Ensure accuracy and efficiency in order fulfillment processes.
- Product Knowledge:
- Stay informed about product features, specifications, and promotions.
- Educate customers on product usage and benefits.
- Communication:
- Clearly and effectively communicate with customers and internal teams.
- Update customers on the status of their inquiries or orders.
- Customer Feedback:
- Collect and document customer feedback to identify areas for improvement.
- Share customer insights with relevant departments to enhance products and services.
- Quality Assurance:
- Maintain a high level of service quality and adhere to company service standards.
- Follow established protocols for customer service interactions.
- Documentation:
- Accurately record customer interactions and transactions.
- Maintain customer databases and update information as needed.
Qualifications:
- Proven experience as a Customer Service Agent or in a similar role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-centric mindset.
Tasks
- Address customers’ complaints or concerns
- Maintain records and statistics
- Advise clients on advertising or sales promotion strategies
- Answer clients’ inquiries and provide information
- Answer written and oral inquiries
- Co-ordinate special publicity events and promotions
Benefits
Health benefits
- Dental plan
- Health care plan
Other benefits
- Free parking available
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
How to apply
By email
hr.vivogreen@outlook.com
Advertised until
2024-02-07
Here are some frequently asked questions to help you gain a better understanding of this Customer service agent:
1. Who is a Customer Service Agent?
A Customer Service Agent is a frontline representative of a business, responsible for addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction. They play a crucial role in building and maintaining positive customer relationships.
2. What Sets Customer Service Agents Apart in the Business Landscape?
Customer Service Agents stand out for their excellent communication skills, empathy, and problem-solving abilities. They are often the first point of contact for customers, shaping the overall perception of a business through their interactions.
3. Do Customer Service Agents Need Formal Education?
Formal education requirements vary, but a high school diploma is often sufficient. Essential qualities include strong communication skills, patience, and a customer-centric mindset. Training on company policies and products is typically provided on the job.
4. What Skills are Essential for a Customer Service Agent?
Essential skills include effective communication, active listening, empathy, and problem-solving. Customer Service Agents also need to be proficient in using customer service software, handling multiple tasks, and remaining calm under pressure.
5. How Can Aspiring Customer Service Agents Gain Experience?
Aspiring Customer Service Agents can gain experience through entry-level positions, internships, or customer-focused roles. Developing a customer-oriented mindset and understanding the products or services offered by the business are key components of gaining experience.
6. What’s the Role of a Customer Service Agent in an Organization?
Customer Service Agents handle customer inquiries, provide information about products or services, process orders, and address concerns or complaints. They act as a bridge between customers and the company, ensuring a positive customer experience.
7. Can Customer Service Agents Specialize in Certain Industries?
Yes, Customer Service Agents can specialize in various industries such as retail, technology, healthcare, or hospitality. Specialization often involves acquiring industry-specific knowledge to better assist customers with unique needs and concerns.
8. How Do Customer Service Agents Handle Challenging Situations?
Customer Service Agents handle challenging situations by remaining calm, empathetic, and solution-focused. They may escalate complex issues to higher levels of support while maintaining professionalism and ensuring customers feel heard and valued.
9. What Challenges Do Customer Service Agents Face?
Challenges may include managing a high volume of inquiries, dealing with irate customers, and adapting to continuous changes in products or policies. Customer Service Agents must navigate these challenges to maintain a positive customer experience.
10. What’s the Most Rewarding Aspect of Being a Customer Service Agent?
For many Customer Service Agents, the most rewarding aspect is successfully resolving customer issues and receiving positive feedback. Knowing that their efforts contribute to customer satisfaction and loyalty brings a sense of accomplishment.
