Job in Canada
Head Cashier Needed In Canada By Royal Paan
We are seeking an experienced and customer-focused Head Cashier to lead our front-end team and ensure efficient cash management, accurate transactions, and exceptional customer service. The Head Cashier will play a crucial role in supervising cashiers, managing registers, reconciling cash, and maintaining a positive shopping experience for our customers.
Job details
- Location: 1943 Baseline RdOttawa, ONK2C 0C7
- Salary: 19.00 hourly / 35 hours per week
- Terms of employment Permanent employment: Full time
- Start date: Starts as soon as possible
- Vacancies 2
- Verified
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
1 to less than 7 months
Responsibilities:
Supervision and Leadership:
- Provide leadership and guidance to cashiers, ensuring a cohesive and motivated team.
- Train new cashiers on cash handling procedures, customer service standards, and store policies.
Cash Management:
- Open and close registers, ensuring proper cash handling procedures are followed.
- Supervise cashiers to maintain balanced tills and accurate cash counts.
Transaction Processing:
- Process cash, credit, debit, and digital payment transactions accurately and efficiently.
- Assist cashiers in handling complex transactions and addressing customer inquiries.
Customer Service:
- Greet customers with a friendly and welcoming demeanor, addressing their needs and inquiries.
- Handle customer complaints and concerns, ensuring prompt and satisfactory resolutions.
Returns and Exchanges:
- Assist in processing returns, exchanges, and refunds, adhering to store policies.
- Ensure accurate documentation and compliance with return procedures.
Cash Reconciliation:
- Reconcile cash registers at the end of shifts, investigating and resolving discrepancies.
- Prepare reports on cash counts, transactions, and variances.
Schedule Management:
- Coordinate cashier schedules to ensure adequate coverage during peak hours and breaks.
- Allocate resources effectively to maintain smooth front-end operations.
Training and Development:
- Provide ongoing training to cashiers on proper cash handling techniques and exceptional customer service.
- Identify areas for improvement and implement training programs as needed.
Security and Loss Prevention:
- Monitor cash handling practices to prevent fraud, theft, and errors.
- Report any suspicious activity to management or security personnel.
Technology Utilization:
- Operate point-of-sale (POS) systems and other relevant technology to process transactions accurately.
- Assist in troubleshooting minor technical issues.
Qualifications:
- High school diploma or equivalent.
- Previous cashier experience, including familiarity with cash handling procedures and customer service principles.
Skills and Abilities:
- Leadership skills with the ability to motivate and guide a cashier team.
- Strong mathematical aptitude for accurate transaction processing and cash reconciliation.
- Excellent customer service and communication skills.
Experience:
- Proven experience in a cashier or similar role.
- Previous experience in a supervisory or leadership capacity is preferred.
Physical Requirements:
- Ability to stand for extended periods, operate cash registers, and perform tasks that require manual dexterity.
Languages:
- Proficiency in additional languages may be beneficial, especially in diverse communities.
Benefits:
- Competitive compensation based on experience and leadership responsibilities.
- Opportunity to lead a team, contribute to efficient operations, and provide exceptional customer service.
- Valuable experience in cash management, customer relations, and leadership within a retail setting.
Tasks
- Assign sales workers to duties
- Authorize payments by cheque
- Authorize return of merchandise
- Prepare reports on sales volumes, merchandising and personnel matters
- Organize and maintain inventory
- Resolve problems that arise, such as customer complaints and supply shortages
- Supervise and co-ordinate activities of workers
Additional information
Security and safety
- Bondable
Personal suitability
- Accurate
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
How to apply
By email
royalpaanjobs1030@outlook.com
Advertised until
2023-09-09
Here are some frequently asked questions to help you gain a better understanding of this Head cashier:
1. What is the role of a head cashier?
A head cashier is responsible for supervising and coordinating the activities of cashiers, managing cash transactions, ensuring accurate financial records, and delivering exceptional customer service.
2. What skills are important for a head cashier?
Key skills for a head cashier include:
- Leadership: Managing and guiding the cashier team effectively.
- Customer Service: Addressing customer inquiries and concerns professionally.
- Mathematical Proficiency: Handling cash transactions and ensuring accuracy.
- Attention to Detail: Verifying transactions, checking for errors, and reconciling cash.
3. Is prior cashier experience necessary to become a head cashier?
Prior cashier experience is beneficial, as it provides familiarity with cash handling procedures and customer interactions.
4. What’s the difference between a cashier and a head cashier?
A cashier primarily handles transactions and assists customers, while a head cashier takes on a supervisory role, overseeing the cashier team, managing their schedules, and handling more complex transactions.
5. What are the responsibilities of a head cashier?
Responsibilities include:
- Supervising and training cashiers.
- Handling cash management, including opening and closing registers.
- Assisting in resolving customer issues.
- Preparing and maintaining financial reports.
6. Do head cashiers only handle cash transactions?
While cash handling is a significant part of their role, head cashiers may also oversee transactions involving credit cards, debit cards, and digital payment methods.
7. How do head cashiers handle discrepancies in cash counts?
Head cashiers reconcile cash counts by comparing the actual cash on hand with the recorded transactions. Discrepancies are investigated and resolved.
8. What is the work environment like for a head cashier?
Head cashiers work in retail settings, such as supermarkets, department stores, and specialty shops. They interact with customers, manage their team, and handle financial transactions.
9. Is the head cashier responsible for scheduling the cashier team?
Yes, head cashiers often manage the cashier team’s schedules, ensuring adequate coverage during peak hours and coordinating breaks.
10. Are there opportunities for career growth from a head cashier position?
Yes, head cashiers can advance to roles like front-end manager, assistant store manager, or other leadership positions within the retail sector.
11. How important is customer service in this role?
Exceptional customer service is vital, as head cashiers interact with customers, resolve issues, and ensure a positive shopping experience.
12. Do head cashiers handle returns and exchanges?
Yes, head cashiers may assist in processing returns, exchanges, and refunds, ensuring compliance with store policies.
13. How does a head cashier handle situations involving dishonesty or theft?
Head cashiers are trained to identify suspicious behavior, report incidents to management or security, and take necessary steps to prevent theft.
14. What’s the significance of maintaining a balanced till?
Maintaining a balanced till is essential to ensure accurate financial records and prevent losses due to cash discrepancies.
15. Is multitasking important for a head cashier?
Yes, head cashiers need to manage various tasks simultaneously, such as supervising staff, handling transactions, and addressing customer inquiries.
16. What is the role of technology in the work of a head cashier?
Head cashiers often use point-of-sale (POS) systems to process transactions and manage cash registers, requiring familiarity with technology.
17. Can a head cashier assist in training new cashiers?
Yes, head cashiers play a role in training new team members, ensuring they understand cash handling procedures and customer service standards.
