Hotel Executive Housekeeper Needed In Canada By Best Western Cowichan Valley Inn 

Work setting

• 50 – 100 beds
• 50 – 100 rooms
• Relocation costs covered by employer
• Hotel, motel, resort

Responsibilities:

Team Leadership:

• Supervise and lead a team of housekeeping staff, providing guidance, training, and support.
• Schedule and assign tasks to ensure efficient coverage of housekeeping duties.
• Foster a positive work environment that encourages teamwork and high performance.

Cleaning Standards and Procedures:

• Develop and implement cleaning standards, procedures, and guidelines for guest rooms, public areas, and facilities.
• Monitor and maintain cleanliness in guest rooms, lobbies, corridors, and other common areas.
• Ensure that housekeeping tasks are completed in a timely and efficient manner.

Inventory Management:

• Manage housekeeping supplies, including linens, cleaning products, and amenities.
• Coordinate with suppliers to ensure timely and cost-effective procurement of necessary supplies.

Quality Control:

• Conduct regular inspections to ensure that cleanliness and maintenance standards are met.
• Address any deficiencies or issues promptly and implement corrective measures.

Guest Satisfaction:

• Ensure that guest requests and concerns related to housekeeping are addressed promptly and effectively.
• Strive to enhance guest satisfaction by maintaining clean and well-presented accommodations.

Health and Safety Compliance:

• Uphold health and safety regulations, including proper use of cleaning chemicals and equipment.
• Train staff on safety protocols and procedures to minimize risks and ensure a safe work environment.

Budget Management:

• Monitor and control housekeeping department expenses to stay within budget.
• Recommend cost-saving measures without compromising quality.

Reporting:

• Prepare reports on housekeeping activities, occupancy rates, and any issues encountered.
• Provide regular updates to management on departmental performance and improvements.

Qualifications:

• High school diploma or equivalent; additional education or certifications in hospitality management are a plus.
• Proven experience as a housekeeping supervisor or in a related role within the hospitality industry.

Skills and Abilities:

• Strong leadership and team management skills.
• Excellent organizational and time management abilities.
• Attention to detail and commitment to maintaining high cleanliness standards.
• Effective communication and problem-solving skills.
• Proficiency in using cleaning equipment and products.

Tasks

• Establish and implement operational procedures for housekeeping department
• Select and purchase equipment and supplies
• Plan and co-ordinate activities of housekeeping supervisors and crews
• Co-ordinate inspection of assigned areas
• Supervise staff
• Ensure that safety standards and departmental policies are met
• Supervise maintenance and repair services
• Co-ordinate maintenance and repair services
• Conduct performance evaluations and appraisals
• Maintain inventory of supplies, equipment and uniforms
• Co-ordinate in-house laundry services
• Schedule and assign duties of housekeeping staff
• Ensure that local health and sanitation regulations are carried out
• Respond to complaints of guests
• Address customers’ complaints or concerns
• Wash windows, walls and ceilings
• Vacuum carpeting, area rugs, draperies and upholstered furniture
• Stock linen closet
• Pick up debris and empty trash containers
• Handle and report lost and found items
• Dust furniture
• Distribute clean towels and toiletries
• Attend to guests’ requests for extra supplies or other items
• Make beds and change sheets
• Clean and disinfect elevators
• Clean changing rooms and showers
• Clean, disinfect and polish kitchen and bathroom fixtures and appliances

Supervision

• 3-4 people

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Tight deadlines
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods
• Large workload
• Work under pressure
• Repetitive tasks
• Physically demanding
• Bending, crouching, kneeling

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Interpersonal awareness
• Judgement
• Organized
• Reliability
• Team player