Job in Canada
Hotel General Manager Needed In Canada By Marriott Townplace Suttes
As a Hotel General Manager, you will oversee all aspects of hotel operations to ensure exceptional guest experiences, efficient service delivery, and financial success. Your leadership and strategic management skills will be essential in driving operational excellence, maintaining high standards of hospitality, and maximizing profitability.
Job details
- Location: 1204-101ST SWEdmonton, ABT6X 0P1
- Salary: 46.04 hourly / 32 hours per week
- Terms of employment Permanent employment: Full time Day, Weekend
- Start date: Starts as soon as possible
- Vacancies 1
- Verified
Overview
Languages
English
Education
- Bachelor’s degree
Experience
3 years to less than 5 years
Responsibilities:
- Operational Leadership:
- Provide visionary leadership and strategic direction to the hotel staff, setting clear goals and expectations to achieve operational excellence.
- Oversee day-to-day hotel operations, including front desk services, housekeeping, maintenance, food and beverage, and guest services.
- Ensure compliance with all hotel policies, procedures, and standards to maintain a safe, clean, and welcoming environment for guests and staff.
- Guest Experience Management:
- Champion a culture of exceptional guest service, ensuring all staff members are trained and empowered to exceed guest expectations.
- Monitor guest feedback and reviews, addressing any concerns or issues promptly and implementing improvements to enhance guest satisfaction.
- Foster a guest-centric approach to hospitality, anticipating and responding to guest needs with personalized service and attention to detail.
- Financial Performance:
- Develop and implement annual budgets, forecasts, and financial plans to achieve revenue targets, maximize profitability, and control expenses.
- Monitor financial performance metrics, including revenue per available room (RevPAR), occupancy rates, average daily rate (ADR), and profitability ratios.
- Identify opportunities for revenue growth and cost optimization, implementing strategies to increase revenue streams and improve operational efficiency.
- Human Resources Management:
- Recruit, hire, train, and mentor a high-performing team of hotel staff, fostering a culture of teamwork, professionalism, and continuous learning.
- Conduct performance evaluations, provide constructive feedback, and recognize and reward outstanding performance.
- Address employee relations issues, conflicts, and disciplinary matters in a fair and consistent manner, promoting a positive work environment and employee engagement.
- Sales and Marketing:
- Develop and execute sales and marketing strategies to drive revenue growth and increase market share, targeting key market segments and customer demographics.
- Establish and maintain relationships with corporate clients, travel agents, and industry partners to drive business opportunities and generate sales leads.
- Monitor market trends, competitor activities, and customer preferences to identify opportunities for product differentiation and innovation.
- Quality Assurance and Compliance:
- Ensure compliance with all applicable laws, regulations, and industry standards related to hotel operations, safety, and guest services.
- Conduct regular inspections and quality audits to uphold brand standards, cleanliness, and maintenance of facilities and amenities.
- Implement and maintain effective risk management practices to mitigate operational, financial, and reputational risks.
Qualifications:
- Bachelor’s degree in Hospitality Management, Business Administration, or related field (Master’s degree preferred).
- Proven experience in hotel management or senior leadership roles within the hospitality industry.
- Strong leadership, communication, and interpersonal skills, with a track record of motivating and developing high-performing teams.
- Excellent financial acumen and budget management skills, with the ability to analyze financial data, forecast trends, and make data-driven decisions.
- Comprehensive understanding of hotel operations, sales and marketing strategies, and industry trends.
- Exceptional customer service orientation and a commitment to delivering memorable guest experiences.
Tasks
- Allocate material, human and financial resources to implement organizational policies and programs
- Authorize and organize the establishment of major departments and associated senior staff positions
- Establish objectives for the organization and formulate or approve policies and programs
- Represent the organization, or delegate representatives to act on behalf of the organization, in negotiations or other official functions
- Select middle managers, directors or other executive staff; delegate the necessary authority to them and create optimum working conditions
Experience and specialization
Computer and technology knowledge
- MS Excel
- MS Office
Additional information
Work conditions and physical capabilities
- Attention to detail
- Large workload
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
How to apply
By email
iliyanhospitalityinc@hotmail.com
Advertised until
2024-04-25
Here are some frequently asked questions to help you gain a better understanding of this hotel general manager:
1. What is a hotel general manager?
A hotel general manager is responsible for overseeing all aspects of hotel operations, including guest services, staff management, financial performance, and facility maintenance. They are tasked with ensuring that the hotel operates efficiently, delivers exceptional guest experiences, and achieves its business goals.
2. What are the primary responsibilities of a hotel general manager?
The primary responsibilities of a hotel general manager include managing staff recruitment and training, implementing guest service standards, overseeing budgeting and financial management, maintaining property standards, developing and executing marketing strategies, and ensuring compliance with industry regulations.
3. What qualifications are required to become a hotel general manager?
To become a hotel general manager, individuals typically need a bachelor’s degree in hospitality management, business administration, or a related field. They also need several years of experience in hotel management, including roles in guest services, operations, and leadership positions.
4. What skills are essential for a successful hotel general manager?
Successful hotel general managers possess strong leadership and communication skills, excellent problem-solving abilities, attention to detail, and the ability to multitask and prioritize effectively. They also need strong business acumen, customer service orientation, and interpersonal skills to interact with guests, staff, and stakeholders.
5. What challenges do hotel general managers face in their role?
Hotel general managers face various challenges, including staffing shortages, competition from online booking platforms, fluctuating demand, maintaining property standards, managing guest expectations, and ensuring profitability in a competitive market. They must adapt to changing trends and industry dynamics while delivering exceptional guest experiences.
6. How do hotel general managers ensure guest satisfaction?
Hotel general managers ensure guest satisfaction by implementing high service standards, training staff to deliver exceptional service, promptly addressing guest concerns or complaints, maintaining property cleanliness and maintenance, and regularly soliciting guest feedback to identify areas for improvement.
7. How do hotel general managers manage hotel finances?
Hotel general managers manage hotel finances by developing and overseeing operating budgets, monitoring revenue and expenses, analyzing financial performance, implementing cost-control measures, negotiating contracts with vendors, and maximizing revenue through effective pricing and revenue management strategies.
8. What role does a hotel general manager play in marketing and sales?
Hotel general managers play a crucial role in developing and executing marketing and sales strategies to attract guests and drive revenue. They collaborate with marketing teams to promote the hotel through various channels, develop packages and promotions, cultivate relationships with corporate clients and travel agencies, and participate in industry events and networking opportunities.
9. How do hotel general managers maintain a positive work culture?
Hotel general managers maintain a positive work culture by fostering open communication, recognizing and rewarding employee achievements, providing ongoing training and development opportunities, promoting teamwork and collaboration, and leading by example with professionalism and integrity.
10. What are the career advancement opportunities for hotel general managers?
Hotel general managers may advance their careers by taking on larger properties or hotel chains, pursuing executive-level positions such as regional manager or vice president of operations, transitioning to roles in hospitality consulting or ownership, or seeking opportunities in related industries such as tourism or real estate.
